Package Protection

Protect Your Order with SavedBy

We've partnered with SavedBy to offer optional package protection for your peace of mind. This coverage protects your order against loss or damage during shipping and delivery.

How It Works

Package Protection is automatically added to your cart as an optional service. You can easily opt out by:

  • Clicking "Continue Without Package Protection" in your cart, or
  • Deselecting the "SavedBy Package Protection" checkbox at checkout

If You Choose Protection: If your order is lost or damaged during the shipping and delivery process, you can file a claim with SavedBy for a replacement at no additional cost.

Filing a Claim:

Please review SavedBy's coverage policies to ensure your package qualifies.

If You Opt Out

Without Package Protection, we're unable to issue refunds or replacements for orders that are lost or damaged once they've been handed to the shipping carrier or after delivery. In these cases, you'll need to contact the carrier directly to resolve the issue.

Important Information About Package Protection Charges

Refund Policy: The Package Protection fee is non-refundable once your order has been marked as shipped.

If you need to remove Package Protection from your order, you must contact our support team at hello@ommushrooms.com before your package ships.

Please note: If the Package Protection charge is refunded, your package will no longer be covered and you will not be able to file a claim for loss or damage.


 

Additional FAQs

What is SavedBy Package Protection? 

SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise SavedBy can help.

How Much Does it Cost?

SavedBy varies depending on the price of your order. It will automatically calculate once you begin to add items to your cart.

Do I need SavedBy?

You don’t, but it can help speed up the process of resolving issues related to shipping. And in some cases where packages may not be covered by us, SavedBy can help where we wouldn’t be able to.

How long do I have to wait until I can receive a new package?

SavedBy can help send a new package within 1 business day! Sometimes it may take more, but in most cases they are very quick to resolve any issues that arise.

Will SavedBy reach out to me directly?

SavedBy will send you an email confirmation once you have placed an order in our store that includes their SavedBy Package Protection. Keep your eye out for it!

If you have any questions for their team, or have filed a claim, they will email you directly with any questions, updates, and resolutions. Their email address is: Support@Savedby.io for general questions, and Claims@SavedBy.io for issues with packages.